In this article…

The questions that keep retail marketers up at night have evolved significantly over the last decade. It wasn’t long ago that marketers would spend their time debating which highway to place their billboard on, whether or not their next TV commercial should be comical or heart-tugging, or even what the optimal time of day was to blast an email campaign to their entire customer list. In 2024, retail marketing has new challenges on the radar.
The rise of omnichannel retailing
The modern, digital-savvy customer expects a flawless and interconnected shopping experience across touchpoints — one of the many reasons omnichannel marketing is on the rise. Research shows that over half of B2C consumers engage with between three and five channels whenever they make a purchase. For businesses, omnichannel engagement is a lucrative opportunity; McKinsey reports that customers who engage across channels shop nearly twice as much as those using a single channel and usually spend more money.
However, the rise in omnichannel engagement also presents several retail marketing challenges, such as the complexity of managing vast amounts of data and piecing together an accurate picture of consumer behavior.
Data and identity-related retail marketing challenges
Today’s data-driven environment has turned the retail marketing landscape on its head, and businesses have a whole new set of struggles that revolve around identity and data. We identified the top five retail marketing challenges and how to solve them.
1. Knowing what data to capture
In the omnichannel era, online and offline data is abundant. When a customer shops at a physical store, they create data points like:
- What items they purchased
- What time they visited
- How long they were there
When the same customer shops online, they create a whole new set of data points, such as:
- What device they used
- Which items they browsed but didn’t purchase
- How long they spent on specific pages
The vast available data can overwhelm retailers and make it a challenge to determine which data points to prioritize. Start by identifying the challenge you’re addressing. By defining your problem, you can better decide which data is most relevant. For instance, if you’re optimizing the timing of incentives, analyze when customers shop most frequently and customize offers based on individual behavior patterns.
How Experian’s Activity Feed can help
Experian Activity Feed connects online and offline data to promote precise targeting and measurement across mobile, web, connected TV (CTV), and more. We provide addressable insights that work across all channels by integrating real-time device IDs, cookies, and IP addresses. Our case study with Cuebiq, found here, discusses how we used Activity Feed to deliver in-store lift analyses to Cuebiq’s clients.
Because our impressive breadth of addressable data works across channels, we’re perfectly positioned to be your comprehensive identity solution, as we’re capable of addressing the entire U.S. population. With access to over 250 behavioral and demographic attributes per individual, our data fills in audience gaps to help you create a complete customer profile.
2. Understanding customer behavior
The complexity of modern consumer behavior is growing, and one of the biggest retail marketing challenges is merging all this information into a single unified customer view. With consumers moving seamlessly between devices like tablets, mobile phones, and laptops, retailers face the grueling task of keeping up with their fragmented journey.
For instance, a customer may spot a pair of shoes in-store, add them to their cart via mobile due to long cashier lines, and finish the purchase later from their laptop. However, if they cannot be recognized across these touchpoints, they may abandon the purchase out of frustration. Retailers need solutions that link offline customer relationship management (CRM) and purchase data with a customer’s online activity, regardless of channel or device.
This is where Experian identity resolution and Graph come into play.
How Experian’s Graph and identity resolution can help
Experian’s identity solutions help brands resolve disparate data by merging fragmented identifiers into a singular customer profile for a 360-degree view. We ensure each touchpoint is connected, whether the interaction happens online or offline, across mobile apps, or in-store. This enables retailers to recognize the same customer across various devices and enhances the customer experience by keeping items in their cart and personalizing their journey across platforms.
With Experian’s identity graph, brands can further enrich these customer profiles with digital identifiers that span hashed emails (HEMs), cookies, mobile device IDs (MAIDs), IP addresses, universal IDs, and CTV IDs to create a more accurate, actionable view of consumer behavior. We rebuild the graph weekly, which ensures persistent and refreshed connections between households, individuals, and their devices. This ongoing linkage allows for precise targeting and measurement over time and aligns with privacy standards and compliance obligations.
By organizing identity into households and device IDs and enriching them with marketing data, brands can gain deeper customer insights, addressability across devices, and the ability to measure the impact of their retail marketing strategies.
3. Building trust between consumers and your brand
Trust is the foundation of online relationships, and consumers who trust your brand are likelier to share their data. To establish this trust, retailers must collect customer data transparently and respectfully.
According to Experian data, 80% of consumers believe more transparency around the use of their information fosters greater trust in a business. Additionally, the same data revealed that 56% of companies plan to invest more in transparency initiatives, such as consumer education, clearer terms of communication, and consumer control over personal data.
Experian’s commitment to data accuracy and transparency further strengthens this trust. Our data is ranked #1 in accuracy by Truthset, which means you can power smarter insights, targeting, and measurement using the highest-rated, most reliable data to build customer profiles.
4. Establishing customer loyalty with retail marketing
Today’s consumer has many opportunities and choices available at their fingertips, which makes it harder for retailers to build and maintain customer loyalty. Signal loss and the rise of omnichannel media consumption have made it even more of a challenge to keep loyal customers.
By using data and insights to interact with people more meaningfully, you can overcome these difficulties to provide a more personalized, relevant experience and establish loyalty. Experian’s new Digital Graph and Marketing Attributes solution makes it easier to do just that.
Experian’s Digital Graph and Marketing Attributes solution
Using our Digital Graph and Marketing Attributes, you can gain comprehensive insights into consumer behavior by combining offline and digital data through our Living Unit ID (LUID). Our Digital Graph provides robust digital identifiers like MAIDs, CTV IDs, HEMs, and universal IDs, while our Marketing Attributes offer detailed consumer insights spanning age, gender, purchase behaviors, and content consumption habits. With this data, you can create relevant messaging and informed audience segmentation to enhance your personalization and targeting efforts across all digital channels.
Using our solution can help you deliver what customers need when they need it — like winter gear before a ski trip or swimwear before a beach vacation. These personalized experiences drive additional revenue and build lasting relationships that keep customers coming back, establishing a strong foundation of loyalty in an increasingly competitive market.
5. Finding your technology solution
Retailers need to integrate technology to make their data actionable and use it to streamline the customer experience. They need to integrate data storage platforms with fulfillment and reporting solutions, such as email service providers, display networks, and marketing intelligence tools. Whether retailers are exploring the industry or gearing up to make a substantial investment in the right technology partner, it’s vital to ensure you evaluate potential partners equally and consistently.
Experian works with major platforms, marketers, and agencies, meaning we have existing partnerships across the ecosystem for you to connect with that can bring your consumer data to life and meet your needs. Our offline and digital graphs are baked into partner integrations so customers can achieve higher match rates that improve addressability.
Strategies to help you overcome retail marketing challenges
When it comes to modern retail marketing, you’ll need to take a strategic approach to handle emerging challenges. Here are five retail trends of 2024 to consider integrating into your retail marketing strategy:
- Use predictive analytics: Data can be overwhelming, but you can analyze historical purchase patterns to capture and prioritize the most relevant data for your retail marketing efforts.
- Optimize omnichannel campaigns: Cross-channel data integration can help you ensure consistent messaging, provide a seamless experience, capture a unified view of customer interactions, and improve engagement.
- Personalize experiences with AI: Utilize AI data capture across touchpoints to create personalized recommendations and tailored experiences that resonate with individual customer preferences and behaviors.
- Adopt dynamic pricing: Use real-time data to adjust prices based on customer behavior and market conditions so your pricing strategies align with current demand and maximize revenue.
- Invest in customer experience tech: Virtual fitting rooms, augmented reality, and other advanced technologies allow customers to engage with your brand across platforms, which can improve their shopping experience.
Utilize Experian’s retail media network (RMN) solution
Experian’s solution for RMNs is another tool for overcoming retail marketing challenges. We empower RMNs to better understand their customers with unified views of online and offline behavior across channels and extend their reach across environments.
Using our top-ranked identity and audience services, we can help RMNs access expanded customer insights, enhance cross-channel audience targeting, and improve real-time measurement and attribution to enable precise, streamlined, personalized omnichannel campaigns. Our solution’s integration with major platforms improves data match rates and addressability so retailers can overcome data fragmentation and optimize their retail marketing strategies.
Experian can help advance your retail marketing strategies
Experian can help retailers effectively use data and insights to interact with customers and prospects meaningfully. Our data and identity solutions help you deliver relevant, impactful messaging to ensure the customer who puts shoes in the cart at the store is the same customer who wants to finalize their transaction later that evening online.
As the holiday season approaches, it’s time to refine your retail marketing strategies and connect authentically with shoppers. With over a billion consumers preparing to shop, Experian offers 19 new syndicated audiences available for activation across major ad platforms, including TV and programmatic, to help you reach the most relevant prospects. Whether you’re targeting discount seekers, last-minute gift-buyers, or frequent travelers, our audiences align with diverse shopping styles and preferences. Choosing the right audience segments aligns your holiday marketing efforts with consumer expectations and maximizes impact.
With our tools, you can seamlessly connect with the same customer across various channels, whether they’re shopping in-store or online. Embrace the holiday season confidently, and let Experian help your retail marketing strategy shine.
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In this article… The growth of CTV in political advertising Benefits of CTV over traditional TV advertising for political campaigns Challenges and considerations for advertisers Looking ahead: CTV in the 2024 elections Political advertising has advanced significantly in recent decades. Historically, campaigns had limited options for where they could advertise, and those channels had limited inventory. Political campaigns primarily relied on radio, print, and linear TV to reach voters, using mass marketing strategies to appeal broadly to unspecified audiences. These mediums had limited targeting capabilities and provided few data insights. However, this has all changed thanks to the rise of technology and changing media consumption habits. With the advent of the internet and the emergence of various digital channels, political campaigns now have more inventory and options for getting their message out there, including connected TV (CTV) — a subset of advanced TV that has become a predominant channel for digital ad spend. CTV is the fastest-growing medium for political ads, with the upcoming 2024 election expected to see $1.5 billion in CTV marketing ad spend (nearly half of all political digital advertising dollars!). CTV’s share of political ad spending is set to jump from 2.7% in 2020 to 12.8% this year. The Harris campaign is leading the charge, allocating $200 million for digital ads, much of which will go to streaming platforms. CTV advertising promises to be an effective method for political campaigns trying to reach voters with personalized content in 2024. Let’s look at CTV political ads a little closer and overview the implications for your political campaign. The growth of CTV in political advertising CTV has become central to political ad strategies in helping campaigns gain exposure through targeted, personalized ad experiences to specific audience segments based on demographics, behaviors, and interests. With CTV advertising, political campaigns have become more adaptable to changing viewer preferences and can ensure their messages resonate with diverse audiences across digital platforms. This strategy represents a critical opportunity for political campaigns to tap into the growing viewership of streaming and adjust their marketing plans to meet voters where they spend their time. Although traditional broadcast TV remains at the forefront of political advertising, recent increases in CTV political ad spending in 2024 reflect shifting media consumption preferences toward streaming services. Today, the average American adult spends almost 2 hours per day on CTV devices. It’s worth noting that CTV has the most significant audience share with Millennials, which makes CTV an especially worthy investment for targeting the younger generations whose voting habits aren’t as established yet. 2024 political ad spending Compared to the previous U.S. presidential election year in 2020, campaigns and interest groups are expected to increase their political ad spending promoting causes and candidates by almost a third in 2024, totaling approximately $12.32 billion, according to Reuters. This is said to encompass all advertising for federal, state, and local politics, including lobbying and election activities. While traditional media still dominates political ad spending, digital platforms are growing, with 45% of digital ad spending projected to be allocated to CTV for its refined targeting capabilities and increased inventory in this election cycle. For reference, only 19% of digital political ad spend went to CTV in 2020. While the presidential election tends to garner the most attention among voters, it's essential to note that political ad spending goes well beyond the big race; over 500 seats are up for election in 2024. Down-ballot races and issues in state and local elections will significantly impact where ad dollars are allocated. Experian’s relevant ballot initiative audiences If you’re looking to reach voters based on their attitudes and behaviors around crucial ballot measures, Experian offers over 240 politically relevant audiences that can help. Our consumer behavior and interest audiences can fine-tune your targeting for local and national ballot initiatives if, for example, you were targeting military families who favor initiatives supporting veterans or households with children interested in supporting school funding. This precise targeting ensures your political ads reach the most receptive audiences and maximizes the impact of your ad spend. Third-party cookie deprecation and CTV The phase-out of third-party cookies has created a challenge for political campaigns relying on digital advertising strategies. In the past, political advertisers have used cookies to track a user’s web activity to understand their browsing behaviors across sites and create detailed profiles for targeting purposes. However, due to recent changes in online privacy regulations, third-party cookies are going away. Political advertisers have recognized the need for innovation and are exploring new avenues for effectively reaching target audiences without third-party cookies. CTV has arisen as a promising solution, as it doesn’t rely on these cookies to paint a picture of audiences and offers an alternative for precise, privacy-compliant targeting and ad spend optimization. CTV publishers tend to know quite a bit about audiences, including their viewing habits, location, preferred CTV devices, and more — and utilizing this information can give your campaign deeper, more accurate data without invading user privacy. Benefits of CTV over traditional TV advertising for political campaigns CTV political ads are a great way to familiarize a candidate’s core audiences with their message and engage them with the campaign. Here are some specific ways a political campaign can benefit from CTV in its advertising strategies. Broadened access to data Traditional broadcast and cable TV are a means of one-way communication. This means viewers consume broadcasted content without direct interaction or a feedback loop for tracking engagement and behavior data. CTV solves the limitations of traditional TV by offering access to more data than linear TV using technology and internet connectivity to gather real-time insights. CTV data on audience interactions, preferences, demographics, behaviors, location, income, and more enable precise targeting and tailored messaging for more impactful campaigns. Furthermore, digital infrastructure enables CTV devices to track clicks, ad impressions, and conversions, which marketers can use to understand interests, viewing habits, and audience demographics more effectively. To sum it up, CTV broadens the scope of data available for political campaigns to refine their targeting. Targeted, personalized ad experiences With traditional TV advertising, marketers have historically had to rely on mass marketing strategies, broadcasting ads to a general audience and hoping to reach the right demographic segments. This imprecise approach limits a marketer’s control over who sees their ads and wastes time and money. In contrast, CTV platforms can collect abundant data on viewer behavior, preferences, and demographics, helping advertisers precisely target audiences and reach groups most likely to benefit from the ads. With CTV, advertisers can segment audiences based on gender, age, interests, location, and past viewing behavior. This level of granularity enables them to customize their messages to resonate with specific people and increase the relevance and effectiveness of their political ad campaigns. By delivering ads to the right groups of people at the right time, CTV helps advertisers maximize campaign impact and drive better results. It’s worth noting that streaming viewership is beginning to change. Although younger generations have engaged the most with CTV, there is research to show that older generations are starting to help fuel its continued growth. Gen X and Baby Boomers have begun to embrace streaming and seek out ad-supported services to ad-free alternatives. These gradual shifts in behavior highlight the importance of understanding streaming generations to reach target audiences effectively. Real-time ad campaign optimization While traditional TV relies on fixed ad placements, CTV offers programmatic buying, which refers to buying and selling ad placements on CTV through automated technology. Programmatic CTV advertising is highly data-driven, which gives advertisers flexibility in their messaging strategies, helps them refine their targeting, and deliver relevant ads to the right people at the right time. With real-time analytics, campaigns can monitor ad performance, adapt to changing circumstances, and make data-driven decisions to maximize advertising impact and budget efficiency leading up to the election. Challenges and considerations for advertisers Despite how widely beneficial CTV advertising can be for political campaigns, marketers also need to be aware of its limitations. Navigating ad fraud Ad fraud is a major problem for unsuspecting advertisers. CTV ad fraud involves fake CTV devices or bots mimicking viewership and cheating marketers into paying for unviewed or non-existent ad placements. According to DoubleVerify’s Global Insights, CTV bot fraud increased nearly 70% in 2022 compared to the previous year, with CTV fraud instances tripling since 2020. In 2023, digital ad fraud cost the marketing industry $84 billion. These ad fraud schemes are rising due to the high CPM of CTV ads, leading to a bigger payout for fraudsters who steal ad dollars. One of the primary challenges is the need for better technological safeguards to detect and mitigate illegitimate traffic, such as bot activity. Political advertisers often rely on third-party ad fraud and verification technologies to avoid falling victim, but these solutions cannot guarantee complete protection. This usually leaves advertisers unaware of fraudulent activities until they’ve already incurred financial losses. As political campaigns increasingly embrace CTV political ads, they become bigger targets for fraud and must make protection and measurement central to validating their campaign efficacy in conjunction with robust fraud detection measures. These efforts can help protect the integrity of political ad campaigns, mitigate fraud, and ensure messaging reaches genuine voters. Ensuring ad effectiveness Measurement and attribution of CTV political ads can be challenging. CTV offers better insights into audience preferences and behavior than linear TV, but despite the existing measurement tools, CTV is fragmented, involves many platforms, and lacks standardized metrics and attribution models tailored to political campaign goals. These problems make it hard to compare campaign performance, track CTV users across their viewing experience, and ensure ads appear in the right environments. To fully understand your ad effectiveness, you should ensure accurate tracking mechanisms of audience behaviors with individual ads to assess the impact of CTV campaigns on voter engagement and turnout. This will help you better understand how to achieve campaign objectives, where to focus your efforts, and how to appeal to viewers in future campaigns. It may also be helpful to understand some of the metrics advertisers currently employ for CTV measurement, including completion rate and return on ad spend (ROAS). Because CTV ads often can’t be skipped, this advertising strategy has a high completion rate, sometimes nearing 90%. ROAS is more focused on what you get in return for your ads, allowing you to track profits per dollar spent on ads. Political marketers can also use metrics like campaign impressions, total reach, view-through rate, and cost per completed view to understand how their ads are performing. Ethical considerations related to transparency and misinformation Political advertisers are responsible for upholding transparency and accuracy in their messaging to build trust with voters. Given how polarized the current political climate is, misinformation could make or break a political campaign. Whether intentional or unintentional, spreading misinformation through CTV can undermine the democratic process and erode public confidence in political institutions. Political marketers must do their best to prioritize ethical conduct, adhere to regulatory guidelines, and ensure their ads convey truthful information to voters. Looking ahead: CTV in the 2024 elections The current election cycle promises record-breaking political ad spending in 2024 and will underscore CTV's role in shaping the future of political communication and engagement. With shifting viewer preferences and the ongoing evolution of digital media consumption habits, political campaigns need to look at CTV as a critical platform for voter engagement so they can allocate resources and shift their strategy to harness its full potential. Using the targeted capabilities and expansive reach CTV advertising offers, political entities can optimize ad creative for the streaming environment, implement data-driven targeting strategies, and effectively connect with voters across diverse demographics and geographic regions. Reach your ideal voters with Experian’s political audiences Effective audience targeting is essential for political campaigns wanting to sway voters and shape public opinion in the next election. Don't miss the opportunity to reach your ideal voters and make a lasting impact in the 2024 elections! With Experian’s political audiences, you can target voters based on their political affiliations, personas, and attitudes toward relevant ballot initiatives in your advanced TV advertising. Experian offers a comprehensive range of political and geo-indexed audiences designed to help political campaigns and organizations connect with desired segments in a meaningful and impactful way. Our geo-indexed audiences can help you discover, segment, and craft messaging without the use of sensitive personal information, so you can confidently reach your target audience without sacrificing data privacy. Our syndicated audiences also span multiple verticals and categories. With over 240 politically relevant audience segments available for activation, you can confidently execute your political campaign marketing strategy with precision and impact. When you connect with our audience team, we can also help you build and activate an Experian audience on the platform of your choice. Partner with us to reach your ideal voters and make a lasting impact in the 2024 elections. Get started Latest posts

In this blog post…What is political campaign marketing?Benefits of digital marketing in political campaignsExperian's political personasHow to combine our political personas with other audiences In the American political landscape, understanding the intricacies of voters' attitudes and behaviors has never been more crucial. With the 2024 election season on the horizon, the challenge lies in moving beyond broad categorizations like "Democrat," "Republican," or "Independent." Voters seek candidates who resonate with their beliefs and values. To meet this challenge, Experian has created political personas that offer a nuanced understanding of American voters. In this blog post, we’ll explore how these Experian audiences can help you tailor your engagement strategies for the upcoming election cycle. Before we dive into our political personas, let's break down what political campaign marketing is and six benefits of using digital marketing in political campaigns. What is political campaign marketing? Political campaign marketing is the strategic engine that drives candidates toward electoral success. It involves crafting and sending out tailored messages to effectively reach constituents to inform them about candidates’ stances on key issues. Think of it as the art of narrative construction, using various communication channels—from traditional media to digital platforms—to engage and mobilize supporters. In an era marked by information saturation, effective campaign marketing serves to cut through the noise to deliver compelling messages that inform, inspire, and spur action. Benefits of digital marketing in political campaigns As the 2024 election approaches, using digital marketing in political campaigns becomes paramount to effectively reach and influence voters where they spend a significant portion of their time—online. Kamala Harris's entry into the race has shifted spending priorities, particularly in critical states such as Ohio, where the Senate race has already attracted $300 million in ad spending. Political ad spend on connected TV (CTV) is expected to rise significantly, from 2.7% in 2020 to 12.8% this year. The Harris campaign is spearheading this trend, dedicating $200 million to digital ads, with a substantial portion directed toward streaming platforms. Embracing digital marketing can help campaigns effectively shape opinions and mobilize support. Here are five key benefits of integrating digital marketing strategies into political campaigns: Unparalleled reach with targeted advertising: A well-connected digital platform partner can help you reach your target audiences across the ecosystem – from social to the open web. Optimization flexibility: Digital marketing allows for quick adjustments in response to real-time data and evolving circumstances. Interactive engagement: The interactive nature of digital channels creates meaningful engagement and dialogue between candidates and voters, building connections and community. Insights: Robust analytics provide valuable insights into audience behavior and preferences, facilitating continuous optimization and refinement of outreach efforts. Amplified messaging: Through digital marketing, political campaigns can amplify their message, mobilize support, and forge deeper connections with voters. Data serves as the foundation for these benefits. Interactivity hinges on data to deliver the right message and creative for engagement. Insights are gained through pre-campaign research, analyzing audience attributes to grasp their interests and behaviors. Flexibility relies on real-time campaign data, a unique advantage in digital marketing. In an era where audiences are available readily on most major activation platforms, advertisers need to understand how audiences are built to be privacy conscious and consistent in a cookieless environment. Experian’s political personas Digital marketing in political campaigns is crucial to reach and influence voters online. Integrating Experian's political personas into your political campaign strategy can help you grasp the complexities of today's American voter landscape and craft tailored engagement strategies. These personas offer invaluable insights into voter viewpoints on key political issues, enriching digital marketing efforts and empowering campaigns to connect with constituents more effectively. Experian has created 10 political personas to help you better understand today’s American voter so you can reach consumers based on their viewpoints into key political issues. Our political personas group voters along the political spectrum from most “committed” on the ends of the spectrum. Let’s walk through how we define each persona starting from the most “committed” personas on the ends of the spectrum. Committed Democrats This audience contains consumers who are likely to have a "very liberal” outlook on political issues. They have strong liberal opinions on various topics including key issues and the economy and are very involved in their communities. Committed Republicans This audience contains consumers who are likely to have a "very conservative” outlook on political issues. They are well-informed, community-minded individuals with strong opinions that reflect their conservatism. They have very conservative attitudes regarding key social issues. Moderate Democrats This audience contains consumers who are likely to have a “somewhat liberal” outlook on political issues. Moderate Republicans This audience contains consumers who are likely to have a “somewhat conservative” outlook on political issues. Political Leaning Liberals This audience contains consumers who are likely to have strong opinions on key issues that may not align with the traditional Democrat point of view. Political Leaning Conservatives This audience contains consumers who are likely on-the-fence on traditional Republican points of view on key issues. Liberal Leaning Independents This audience contains consumers who are registered independents and who are likely to have a “middle of the road” outlook on political issues while tending to lean more liberal. Conservative Leaning Independents This audience contains consumers who are likely registered independents and likely have a "middle-of-the-road” outlook on political issues while tending to lean more conservative. Political Unregistered Liberal Leaning This audience contains consumers who are not likely to have aligned with a specific party, but have a more liberal attitude. They are well-informed and are aware of important political issues. They frequently align with but are not necessarily completely aligned with liberal points of view. Political Unregistered Conservative Leaning This audience contains consumers who are not likely to have aligned with a specific party, but have a more conservative attitude. They are well-informed and are aware of important political issues. They frequently align with but are not necessarily completely aligned with conservative points of view. These 10 personas can help you better understand who the American voter is, but when combined with our 200 politically relevant audiences, such as watches political TV, donations to charitable causes, engagement channel preferences, hobbies, and more, the ability to study and improve engagement for each persona is considerably magnified. How to combine our political personas with other audiences If you're a political candidate looking to reach an important population, Experian audiences are available on-the-shelf of major platforms. For example, if you want to reach unregistered voters and independent voters to influence green initiatives within your community, you can focus on unregistered and moderate personas in the area and combine that with audiences interested in green initiatives, like our GreenAware segments – which predict a consumer’s attitude and point of view on environmental issues. You can use our "Political Unregistered Liberal Leaning", "Liberal Leaning Independents," and GreenAware “Think Greens” audience segments to reach constituents who are likely to be most interested in your message. To reach voters based on their regional voting patterns, you can use our new battleground counties and district audiences: Affiliation Switcher Counties Battleground Counties House Battleground Districts Democrat Counties Republican Counties Independent Counties Add Experian’s audiences to your 2024 election strategy Political advertising spend is projected to surpass $12 billlion in the 2024 election cycle, generating the largest amount of voter outreach in the history of American elections. Experian’s audiences are available on major activation platforms allowing you to strategically reach constituents who would be most impacted and interested in your initiatives. As we approach a cookieless future, Experian’s political personas are cookie resilient. Our data is rooted in both offline and online data that doesn’t rely on third-party cookies. The personas do not rely on an individual’s browsing behavior. Experian can help our partners understand and engage with these political audiences. Over 200 politically relevant Experian audiences are available for activation on-the-shelf of the leading TV, demand, and supply platforms. Here are the platforms where you can find our political audiences: ArcSpan Audigent Cadent Eyeota Magnite Microsoft Nexxen Pandora Permutive Samsung Ads The Trade Desk Verizon Media Viant Videoamp Yieldmo Can’t find the audience you’re looking for or need a custom audience? Connect with our audience team for more information. Connect with our audience team Latest posts

In this article…TV measurement backgroundTV measurement competitor outlookAdvantages of alternative measurement providersChallenges with alternative measurement providersImportance of an identity graph in TV measurementHow Experian supports TV measurement As TV measurement continues to evolve and blend with digital, marketers need to stay on top of the newest trends to understand and capitalize on viewer behavior across all screen types. Several key developments for TV measurement in 2024 are helping shape the industry, including Nielsen’s global expansion and the increasing interest in alternative measurement providers. Read on to learn more about how these changes can impact the future of TV measurement. TV measurement background In the ever-shifting terrain of television measurement, one name has long stood as the bedrock: Nielsen. Nielsen Nielsen is a leading provider of TV audience measurement and analytics. It is known for its TV rating system, which tracks viewership across various demographics and time slots. Nielsen’s data is used by media companies, advertisers, and broadcasters to understand audience preferences, develop, and plan advertising campaigns, and monitor program performance. Nielsen’s recent global expansion Nielsen has continued to expand its global coverage and now fully represents 100% of TV households in the continental U.S., delivering comprehensive and accurate audience measurement. Through this expansion, Nielsen has remained a go-to resource for domestic and international television analytics. In 2021, Nielsen faced a significant setback when it was stripped of its MRC (Media Rating Council) accreditation, sending shockwaves through the industry. While the accreditation was eventually reinstated in 2023, the incident underscored the need for diversification and alternatives within TV measurement. TV measurement competitor outlook For decades, advertisers and agencies have relied on Nielsen's metrics as the gold standard, a trusted source of data guiding ad spending and campaign strategies. However, recent developments have shaken this foundation, prompting a reevaluation of the TV measurement landscape. One notable trend emerging in tv measurement in 2024 is the increasing interest in alternative measurement providers. As advertisers seek greater transparency, accuracy, and flexibility in measurement, many are exploring options beyond Nielsen. These providers offer distinct advantages and drawbacks, presenting advertisers and agencies with a wealth of options and considerations. Here are the main competitors in the field. Panel-based TV measurement providers Panel-based TV measurement has long been a staple in the industry, relying on representative samples of viewers to extrapolate audience behavior. In 2024, several providers offer panel-based solutions, each with different strengths. Comscore Comscore is a key player in panel-based TV measurement, offering comprehensive audience measurement solutions for both linear and digital television. With its massive panel of opted-in households, Comscore provides advertisers with detailed demographic and behavioral insights, enabling targeted advertising strategies. Comscore recently earned MRC accreditation for total household and average audience measurement in national and local TV reports. Kantar Media Kantar Media offers a range of panel-based TV measurement services, including audience measurement, ad effectiveness measurement, and competitive intelligence. With its global footprint and deep expertise in media analytics, Kantar Media helps advertisers understand audience trends and optimize their media investments. Kantar Media is currently working to create a cross-media measurement panel similar in size to what Nielsen offers. While Kantar Media does not presently operate in the U.S. TV measurement market, it would be a formidable competitor should it move into the arena. ACR-based TV measurement providers Automatic content recognition (ACR) technology has revolutionized TV measurement, allowing for real-time monitoring of content consumption across devices. In 2024, several providers use ACR technology to deliver innovative measurement solutions. iSpot.TV iSpot.TV has emerged as a leading provider of ACR-based TV measurement, using its advanced technology stack to capture and analyze TV ad exposures in real-time. Through its acquisition of 605, iSpot.TV strengthens its position in the market, offering advertisers enhanced audience targeting and attribution capabilities. iSpot.tv’s ad catalog and ad occurrence data are fully accredited by the MRC, which is one of its strongest assets. Samba TV Samba TV offers a comprehensive ACR-based TV measurement platform, providing advertisers with insights into audience behavior across linear, streaming, and connected TV environments. With its robust data infrastructure and machine learning algorithms, Samba TV enables advertisers to optimize their TV advertising campaigns for maximum impact. Samba has recently partnered with HyphaMetrics to create an alternative panel to compete with others in the market. TVision TVision is a smaller competitor in this group that blends ACR-based TV measurement solutions with a panel-based approach, offering advertisers and networks real-time visibility into viewer engagement and attention metrics. By tracking viewer attention and emotional response, TVision helps advertisers understand the effectiveness of their TV ad campaigns and make data-driven decisions. Advantages of alternative measurement providers As the TV measurement landscape continues to evolve in 2024, alternative measurement providers present compelling advantages over traditional approaches. Let's explore three key benefits of embracing alternative measurement providers. Diverse data sources Alternative providers use a wide array of data sources, including set-top boxes, smart TVs, streaming platforms, and digital devices, offering a more comprehensive view of audience behavior. Granular insights Many alternative providers offer granular insights into viewer demographics, preferences, and engagement metrics, allowing for more targeted and effective advertising strategies. Real-time analytics Some providers offer real-time analytics capabilities, enabling advertisers to optimize campaigns on the fly and capitalize on emerging trends and opportunities. Challenges with alternative measurement providers Alternative providers face several key challenges that need to be addressed before they are widely adopted. Let's dive into each challenge in more detail. Fragmentation With multiple providers using different methodologies and metrics, achieving standardization and comparability across campaigns can be a daunting task. With the proliferation of over-the-top (OTT) services, the TV measurement landscape has become increasingly complex, with new platforms emerging regularly. While ACR technology has enhanced data collection directly from televisions, the market remains highly fragmented, with many manufacturers (like Vizio, LG, and Samsung) building their own ACR solutions. Data privacy concerns As TV measurement becomes increasingly data-driven, concerns around consumer privacy and data ethics loom large, necessitating robust privacy protocols and compliance measures. We’ve already seen lawsuits around the ACR approach to TV measurement. Education and adoption Shifting away from the familiar territory of Nielsen requires education and buy-in from stakeholders, including advertisers, agencies, and media buyers, which can be a gradual and iterative process. Importance of an identity graph in TV measurement As the TV measurement landscape trends toward a blend of options instead of singular approaches, the ability to identify and target audiences across platforms is crucial. An identity graph serves as a foundational tool that can enable brands and advertisers to resolve disparate data sources into a unified view of the consumer. Embedded within our suite of products, our Graph offers a distinct advantage for accurate attribution and reporting. As the industry shifts toward cross-channel campaigns, our in-house nationally representative device graph becomes increasingly invaluable. Unlike many providers, we seamlessly merge offline and digital data, enabling superior ID resolution and matching capabilities. This allows us to consolidate media logs from diverse sources, providing our clients with comprehensive reports for precise cross-channel comparisons. As advertisers navigate the complexities of the TV measurement landscape in 2024, using the capabilities of identity graphs like Experian's will be essential for driving effective cross-channel advertising strategies and maximizing ROI. How Experian supports TV measurement Experian has been in the TV measurement space for decades and offers flexible attribution reports that can attribute media spend on TV to real actions or outcomes, such as website visits, physical location visits, and online and offline sales. We also have unique data through our automotive and financial databases that can be used for attribution. Through our Consumer Sync solutions, you can elevate your attribution quality to understand the true path to conversion by linking all digital touchpoints to a single person. Navigating the next frontier of TV measurement TV measurement in 2024 presents both challenges and opportunities for understanding audience behaviors and preferences. We anticipate a continued migration toward alternative providers as advertisers seek greater flexibility and accuracy in measurement. We expect a fragmented future for TV measurement, where data sources extend beyond traditional giants like Nielsen to include numerous smaller players. Despite the entrenched role of linear TV measurement, advertisers must adapt to a blend of data from diverse sources to navigate the evolving landscape. At Experian, we have the solutions to help you tackle 2024 marketing trends and make the most of your consumer marketing data. Our Graph enables seamless tracking across devices and channels, allowing us to implement first-touch, last-touch, and multi-touch attribution models with unparalleled accuracy. By harnessing the capabilities of our Graph, our attribution solutions can assign value to every crucial touchpoint in the customer journey, giving you a more holistic and comprehensive view of your campaign performance. Connect with an Experian expert to learn more about how we can help you succeed in your marketing efforts. Connect with Experian Latest posts