All posts by Jeff Bernstein
Vendor auditing best practices that will help your organization succeed Agency managment, vendor scorecards, auditing and quality...
Organizations approach agency management from three...
Put yourself in the shoes of your collections team. The year ahead is challenging. Workloads are increasing as consumer debt escalates, and collectors are...
Back during World War I, the concept of “triage” was first introduced to the battlefield. Faced with massive casualties and limited medical resources, a...
How is your financial institution/organization working to improve your collections work...
In addition to behavioral models, collections and account management groups need the ability to implement collections workflow strategies in order to effectively handle and...
Optimization is a very broad and commonly used term today and the exact interpretation is typically driven by one's industry experience and exposure to...
Currently, financial institutions focus on the existing customer base and prioritize collections to recover more cash, and do it faster. There is also a...
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